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Returns and Refunds

Click on the links below for all you need to know about ordering and returning products from gts-shop.co.uk, including our refund policy.

  1. Returns and Replacements
  2. Returns Costs and Methods
  3. Exclusions
  4. Faulty Goods
  5. Refunds
  6. Consumer Contracts Regulations 2013
  7. International Returns and Warranties

1. Returns and Replacements

At G&T's we offer a 30 day money back guarantee on most of our products. If you change your mind or the item isn't suitable, just return it to us unused in its original condition with any tags, labels etc, and we will exchange it or give you a full refund. Please note that you must return each item in the same condition in which you received it. This means that new items must be returned new, unused and complete.

We reserve the right to refuse a return if it has been used, or is not in as new condition. Goods received back that are not re-sellable will be returned back to you and the cost of delivery charged to you. Return carriage charges will be at your expense. Certain items are excluded from our standard returns policy, please see below.

If your item is damaged or has developed a fault, please see section 4.

2. Returns Costs and Methods

G&T's will refund the cost of sending an item back to us if it's defective, damaged or incorrect and in many cases, we will provide you with a pre-paid returns label. If your return is not the result of an error by us, and you're using a pre-paid return label, we'll deduct the cost of the return from your refund. For returns from within the UK, costs start at £2.99. Please note that returns containing multiple items, or large items, may cost more. We offer various returns methods which will differ depending on the item(s) you're returning.

The following table provides an overview of the key provisions of your statutory cancellation rights as well as our voluntary returns policy and how they compare to one another:

Statutory Rights G&T's Return Policy
Return period 14 days 30 days
Refund of costs of sending the item back to us if defective, damaged or incorrect item? Yes Yes
Refund of costs of sending the item back to us if cancellation? No No
Refund of original delivery costs if defective? Yes, cheapest method Yes, cheapest method
Refund of original delivery costs if cancelled? Yes, cheapest method Yes, cheapest method

3. Exclusions

There are some items that are excluded from our standard returns policy due to their nature.

1. Duvet Cover Sets, Pillow Cases, Quilts and Mattress Protectors
For health and hygiene reasons we are unable to accept returns on these items unless unopened and sealed in their original packaging, or if faulty.

2. CDs, DVD & Video, PC Software and Blank Media
These items must be returned to us in an unused, unopened condition with their seals still intact unless faulty.

3. Perishable Goods and Personalised Items
These items are non-returnable unless faulty.

4. Faulty Goods

All our goods are covered by a 12 month warranty, unless stated otherwise.

If your item develops a fault within 30 days, we'll give you an immediate replacement or a refund. If you've had the product for up to 1 year, we'll repair the product or, if that's not possible, give you a replacement or, if that's not possible, a refund.

To return a faulty product to us, please contact us here, quoting your order number, billing name, order date and fault with the product.

5. Refunds

Full refund of the cost of the goods is conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our returns department to check for completeness and correct product return.

1. Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:
You will be refunded the full invoice amount including basic carriage charges. Express/enhanced carriage upgrades are non-refundable.

2. Goods received back not in a re-sellable condition:
We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.

For all returns, please contact us here, or call us on 01202 530723 during normal working hours.

6. Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right within 14 days after the day on which you receive the goods or services.
  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly.
  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including your name, address, details of the order you wish to cancel and, where available, your phone number and email address.
  • If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

7. International Returns and Warranties

For G&T's products sold outside of the UK, warranties and other after sale services provided by the manufacturers may not apply outside the UK. To receive warranty service, you may be required to return products to the authorised manufacturer representatives in the UK. You will be responsible for any return or export charges.